CFI PORTAL RESOURCE GUIDE

CONFIRM – New PO

Lowe’s will submit an Add -On PO that is the difference of what has already been paid and the total amount on the change order request OR Lowe’s will submit a New PO for the total amount on the change order request and refund the original PO(s).

When you search the customer’s name after receiving a new PO and the PO you submitted the change order on is still on Hold st atus, that means Lowe’s submitted an Add-On PO . Review the new PO amount and confirm it’s paying correctly. Open the PO on Hold and click Cancel Change Order Request to remove the hold, then click Confirm to move forward.

When you search the customer’s name after receiving a new PO and the PO you submitted the change order on is Canceled status , that means Lowe’s submitted a Refund/Rebill . Review the new PO amount and confirm it’s paying correctly. Open the new PO and click Confirm to move forward.

Sage Surfaces Copyright 2022

32