IME Resource Guide

CANCELLATION POLICY

CANCELLATIONS X To begin the cancellation process, contact IME at (877) 477-1115 X IME will verify the staus of the project to understand if any funds will be owed after cancellation X If a customer cancels after sale, but before templating, they will be refunded 100% of the deposit paid. X If a customer cancels after the template appointment, material has not been ordered and there is not a signed change order, the customer will be refunded their deposit minus a templating fee. X If a customer cancels after signing the change order, and material has been ordered but not fabricated, the customer will owe a 20% restocking fee of the total order. X If a customer cancels after signing the change order, and material has been fabricated, the customer will owe 75% of the total order.

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