Sage Surfaces TSM Training

First page Table of contents Next page Last page

TSM TRAINING	1
INDEX	2
Solution Provider Specialists	3
SAGE SURFACES ORIGIN	4
WISDOM	5
WISDOM - HOW ARE WE UNIQUE?	6
WISDOM - MANAGEMENT EXPERTISE	7
PARTNERS	8
PARTNERS - Manufacturers	9
PARTNERS - Vast Distribution Network	10
PARTNERS - Fabricators	11
MEASURE & MANAGE	12
ENHANCEMENT – Customer Support	13
ENHANCEMENT – Automated Process Management	14
ENHANCEMENT – Industry Practices	15
ENHANCEMENT - Proven Success	16
Wisdom, Partners & Enhancement – ALL OF US	17
Growth Opportunities	18
Tableau	19
You’ve logged in…now what?	20
Personal Account Settings	21
Reports	22
Reports (continued)	23
Social Media	24
Driving Customers to our Website	25
We’re Growing!	26
Top Posts for Engagement	27
The Social Media Report	28
Upcoming Events/News	29
Content Needed	30
Employee Advocacy	31
Employee Advocacy	32
Employee Advocacy	33
Employee Advocacy	34
Training Materials and Programs	35
Training Coordinator Roles	36
Account Assistance	37
Training Opportunities	38
Learning Styles	39
Resources	40
Flipping Books	41
Hot Sheets	42
Sage University	43
Ideas?	44
MARKETING	45
MARKETING	46
HELP US HELP YOU	47
STARTING A PROJECT	48
WHY THE MARKETING FORM	49
TIME THIEVES	50
FILLING OUT THE FORM	51
THE PROCESS	52
TRACKING AND FOLLOW UP	53
THINGS TO COME	54
Vetting/Onboarding Fabricators	55
Timeline	56
Identify Gaps	57
Begin Search	58
Search: Google	59
Signed NDA	60
FAQs	61
The Decision	62
New Fabricators	63
Store Environment	64
The Process	65
What is the purpose of any visit	66
Before Visiting a Store	67
Designers – Building a Relationship	68
Metis	69
Store Environment	70
No Designer available	71
HAUSPro	72
Where to go for help?	73
What is a successful visit?	74
Floor & Decor Training	75
Introduction	76
Slide Number 77	77
C.E.M.	78
Pro Team	79
Ops Manager	80
CSA Team	81
Sales Associate	82
Design ADM	83
Designer	84
Slide Number 85	85
Design Center Desk	86
Waterfall Rack	87
Design Nook	88
Training Room	89
Slide Number 90	90
“What You Need to Know” Quick Guides	91
MyOrder Quick Guide	92
“Working With Your Design Team” Document	93
CSA Instruction Binder	94
Countertop Conference Call	95
Slide Number 96	96
Attitude Obstacle #1	97
Attitude Obstacle #2	98
Attitude Obstacle #3	99
SMALL PROJECTS	100
Agenda	101
Store - Kitchens	102
STORE – Store Environment	103
STORE – Plumbing	104
OOP COLORS	105
CFI – Delivery to the Store	106
CFI – Direct Delivery	107
CFI - Packaging	108
KNOW THE COMPETITION - Kitchens	109
KNOW THE COMPETITION - Plumbing	110
Closing	111
Laminate, Postformed Laminate Tops & Wood	112
Overview	113
Laminate Features & Benefits	114
Laminate Raw Materials	115
Laminate Sheet Components & Manufacturing Process	116
Laminate Types	117
Laminate Finishes	118
Laminate Edge Moldings	119
Postformed Laminate Countertops	120
Postformed Laminate Countertops Manufacturing Process	121
Postformed Laminate Countertops Manufacturing Process	122
Postformed Laminate Countertop Edge Profiles	123
Wood Butcherblock Overview	124
Wood Butcherblock Overview	125
Wood Butcherblock Production Process	126
Wood Butcherblock Features & Benefits	127
Home Outlet	128
AGENDA	129
AGENDA	130
AGENDA	131
AGENDA	132
AGENDA	133
Slide Number 134	134
Underperforming Stores	135
TSM FOCUS STORE	136
FLOOR & DECOR	137
Floor & Decor - Overview	138
Sales Performance	139
Top 10 Stores	140
Selling the Program Storage Buy vs. Remote Buy	141
Store Support	142
Store Support - Countertop Showcase Events	143
Resources cont.	145
On the Horizon	146
Be the type of person that when your feet touch the floor in the morning the devil says, ‘Aww shit, they’re up!’Dwayne Johnson	147
Slide Number 148	148
CURRENT LANDSCAPE	149
STATE OF THE ACCOUNT	150
THE ARISTA BRAND	151
WHAT TO EXPECT	152
PLANOGRAM – ARISTA TOWER	153
KRAFT BOX	154
BACK OF THE HOUSE ASSORTMENT	155
BROCHURE	156
TIMELINE – KEY DATES	157
GOODBYE NORTHSTAR	158
BEST PRACTICES	159
ARRIVING AUGUST 2021!!	160
FUTURE OPPORTUNITIES	161
Slide Number 162	162
National Account – Key Support Team	163
2021 – A Year In Review	164
Quarterly Resets - February	165
Monthly Touch - April	166
Quarterly Resets - May	167
Quarterly Resets - August	168
Beyond the Display Wallboard	169
EVOLUTION/WILLIAMSBURG	170
Execution	171
Store Environment	172
Store Environment	173
Resources	174
Resources	175
Resources	176
Resources	177
Collaboration	178
Pricing	179
What is an Ad Patch?	180
What are Schedules?	181
Fee Schedule Bucket Codes	182
Fee Schedule Breakdown	183
Sage Surfaces Support	184
Overview	185
Customer Service/Inside Sales Overview	186
IMS Integration	187
IMS Integration – Notes	188
IMS Integration - Documents	189
IMS Integration - Dates	190
Metis Holds & Queues	191
Pricing Validation Resolutions	192
Pricing Validation – Ghost SKU’s & Basic Labor Line Items	193
Pricing Validation – The Good One’s	194
Pricing Validation – The Bad One’s	195
Pricing Validation – CFI Visibility	196
RO – Retail Order	197
MO – Material Order	198
PO – Purchase Order	199
Navigating “Company” Module	200
Navigating “Company” Module	201
HAUSPro Customer Service	202
Overview	203
Customer Experience	204
CPO	205
Floor & Decor – Estimates and Phone Calls	206
Correct Retailer Data & Pending Documents	207
SB vs RB	208
Matching Queue – Incrementing/Decrementing	209
Home Outlet	210
HAUSPro Customer Service Team	211
Slide Number 212	212

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