Sage Surfaces TSM Training

CFI – Direct Delivery • Call store 2-3 days in advance and ask for permission from Receiving Clerk • Get this person’s email address • Coordinate delivery when customer is at home • Have customer sign off on packing slips • Both CFI and store packing slips • Take picture showing top arrived and received in good condition • Email store packing slip to Receiving Clerk • Ask this person to PLEASE sign and reply with signed packing slip in email • Upload both packing slip and delivery picture to portal within 24 hours after delivery

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