Sage Surfaces TSM Training

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Customer Experience

HAUSPro Support handles the customer experience emails via automated notifications from our system as well as one on one conversations. Our goal is to help the customer understand each phase of their project and have realistic expectations. We want to ensure each customer has the best possible experience, not only with their final countertop project, but every step of the journey that it takes to accomplish their dream kitchen.

Included in Support Emails: • CFI Information

Included in System Generated Emails: • Readiness Checklists (Template and Install)

• Slab Viewing Information (Address or Slab Waiver) • Sink Install Expectations (Farmhouse vs Undermount) • CEA

• Care & Maintenance • Warranty Information • Calendar Appointments

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