Sage Support Department Communication Channels

COMMON QUESTIONS & ISSUES

• Who do I call to follow up on my project? • Schedule date? • Why haven’t I been called? • Where is my material? • Current status of project? • The customer has an issue… • Why hasn’t the CFI called the customer? • The customer wants a refund. • Why are there pits and cracks in the countertop? • What’s my warranty coverage? • I don’t like my installer; I want another one! • The installer has not shown up! • Can we get updated today?

CFI

Lowe’s

Sage