Sage Sync Resource Guide

PROCESSING RETAIL ORDERS

PENDING CHANGE ORDERS

After Submit Change, the next step that is not an action required is Pending Change Orders. • Pending Dealer are change orders awaiting for Lowe’s to collect customer payment or customer approval. All change orders submitted show here first • Pending Customer Payment are change orders awaiting customer’s final payment. These are IME jobs only that customer has approved their change order but has not submitted payment • Pending Sage are change orders awaiting Sage to address discrepancies or validate pricing

• After selecting Pending Dealer, Pending Customer Payment, or Pending Sage under Pending Change Orders, there will be a list of Retail Orders that are in that status. • Click on the blue hyperlink under the Order # to view details of that order

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