Sage Sync Resource Guide

PROCESSING RETAIL ORDERS

VALIDATE CHANGE ORDER

For Refund/Rebills This total should match with all Retail Orders for this customer. If the totals match, click Confirm If the totals do not match, click Change Orde r to submit another showing which line item was incorrect

For Add-Ons This total should match with the new Add-On and original Retail Order(s) for this customer. If all totals match, click Confirm If the totals do not match, click Change Order to submit another showing which line item was incorrect

IMPORTANT: After you click Confirm on an Add-On order, you must open the Parent RO# and release the hold. 1. Click on the blue hyperlink next to Parent RO# 2. In the Parent RO#, click CONFIRM in the job stages (it automatically opens to INFO) 3. Click Chancel Change Order 4. Click Confirm

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