Derivati Porcelain Resource Guide

Paragon

Derivati FAQs

Q. Will my Derivati countertop have seams? A. Derivati is not a seamless product; seams are generally visible. Inspection for color coordination across seams and multiple pieces is strongly recommended. The exact number of seams in a countertop will depend on the shape of the countertop and whether or not you specifically request fewer or no seams. Seam placement is at the discretion of the fabricator. Please note that requests for fewer or no seams will increase the square footage units that must be purchased, thereby increasing the price. Our Derivati certified fabricator installer can show you where seams will be placed on your countertop. Q. Will the small sample piece I have match my countertop once it’s installed? A. Variance in color, shade and pattern is an inherent trait expected of the Porcelain product. Samples are cut from large Derivati stone slabs and only represent a limited portion of the actual stone. Please refer to samples only as a general indication of a particular color’s design pattern, aesthetics and hue. Samples are not guaranteed to be an exact replica of Derivati slabs and may vary from the actual, installed product. Q. Will dark colors require more maintenance? A. All dark colors of any Porcelain material require more maintenance. Under ordinary use darker colors will show dirt, dust, rubs, fingerprints and watermarks more readily than lighter colors patterns. Naturally these colors require more care to maintain their appearance. Q. Can I place food directly on my Derivati countertop? A. Yes, given that it is nonporous, Derivati countertops are very hygienic as it avoids fungus or other bacteria. Q. What does my Derivati 30-year Limited Warranty cover? A. Sage Surfaces warrants to the original end user - purchaser/owner in the U.S., that its Derivati porcelain sheet products used in the fabrication of the Derivati countertops and sinks shall be free from manufacturing defects under normal conditions of use and service. This warranty will apply to the repair or replacement of failed product that has been permanently installed in the owner(s) residence. Sage Surfaces obligation to repair or replace shall furthermore be limited to the repair or replacement with colors, styles and finishes of products which are available at the time of repair or replacement. The option to repair or replace product failures due to manufacturing defects shall be exercised at the exclusive discretion of Sage Surfaces. The 30-year Limited Warranty is transferable and only applies to the Derivati products for interiors and exteriors, in residential applications in the U.S. This warranty is void unless the product has been paid in full. In accordance with this 30-year Limited Warranty, the authorized agents of Sage Surfaces shall be granted sufficient opportunity and time to inspect the product, and also assess and respond to any claims. All decisions concerning the existence of manufacturing defects in the Derivati porcelain sheet used in the fabrication of the Derivati countertops and sinks shall be made by Sage Surfaces and shall be final and binding for all parties. Please review the Derivati warranty, in its entirety, for a complete list of warranty exclusions.

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