Cabinet Training Internal Resource Guide

CABINET ESCALATION FLOW

This section provides an overview of basic cabinet terminology, introducing the key parts commonly referenced in cabinet projects to ensure familiarity with the terms used when managing such projects.

PROJECT MANAGER ESCALATION RESPONSIBILITIES

Issue received by Project Manager

The Project Manager creates an escalation and identifies who is the responsible party

Project Manager creates an action plan

If the error is on the store/vendor

If the error is on Sage/installer

Escalate to the retail account

Create the resolution

Track escalation to resolution completion

Close out escalation

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