Cabinet Training Internal Resource Guide

CABINET ESCALATION FLOW

CABINET INSTALLER ESCALATION PATHS

Damaged Cabinets For Delivery

Quality/ Manufacturing Defects

Measurement/ Layout

Post-install Issues

Missing or Incorrect Parts

Issue: Wrong door style, finish, or hardware; missing panels, trim, or fillers

Incorrect measurements taken, or layout does not match design

Issue: Cabinets arrive scratched, dented, chipped, or with water damage, and exhibit warping, finish inconsistencies, and misaligned doors and drawers. Following installation, hardware loosening and finish peeling occurs

Installer verifies packing slip vs. delivery

Installer notifies Project Manager immediately

Installer to document with photos upon delivery/unboxing and notate on the quality check document

Installer notifies Project Manager and provides correct documentation

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