Cabinet Training Internal Resource Guide

CABINET ESCALATION FLOW

CUSTOMER ESCALATION PATHS

SCHEDULING & INSTALLER CONFLICTS

WARRANTY OR POST-INSTALL ISSUES

Issue: Doors misaligning, hardware loosening, and finish peeling after installation.

Issue: Installer delayed, cancels last minute, or conflicts with other trades

Customer contacts retail account/Inside Sales

Retailer contacts Customer Support

Customer Support/Inside Sales asks the customer to document with photos and notate on the provided document

Customer Support/Inside Sales notifies Project Manager

Customer Support/Inside Sales provides photos and the appropriate document to the Project Manager

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