Lowe's Training Pamphlet

GRANITE GOLD OVERVIEW

GRANITE GOLD PROTECTION PLAN Granite Gold is the industry leader in countertop protection plans and offers top-of-the-line care and maintenance products. Customers can have a piece of mind by purchasing a 5-year or 10-year Granite

Gold Protection Plan that covers their newly invested countertops from common wear and tear, unlike the manufacturer warranties. The Granite Gold Protection Plans are available in Granite, Quartz, Quartzite, Marble, Limestone, Travertine, Solid Surface, and Porcelain kitchen and bath countertop surfaces and it covers: Frequently Asked Questions

Q: Why does the customer need a plan if they have a manufacturer warranty? A: Manufacturer warranties only cover manufacturer defects in the product. Manufacturer warranties DO NOT cover accidental damage of any kind of stains outside of food & beverage stains. Q: Is the protection plan a one-time charge or do you have to pay a fee for repairs? A: It’s a one-time cost for the life of the plan. With coverage, there are no additional charges or fees if repairs are needed. No trip charges, no deductible. Q: Does the plan cover replacement of the countertop?

A: The protection plan ensures the customer’s stone countertops will be repaired by Granite Gold authorized, professional repair technicians, eliminating the need for replacement. The protection plan is repair only, not replacement. Q: If the company cannot fix the issue, will they refund the plan price? A: Granite Gold has a 100% success rate with repairs; however, if the customer is unhappy with the repair, the customer will receive a full refund of the protection plan by Granite Gold. Q: Is the plan transferable? A: If/when a homeowner sells their home, the protection plan cannot be transferred to the new homeowner. File a Claim The customer can go online (GraniteGoldCares.com) or call by phone (888.574.8358) within 30 days of when the damage occurred, and Granite Gold will process the claim and schedule repair at no additional cost.

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