Sage Support Department Communication Channels

LOWE’S IST • PHONE: 888-516-1010 • EMAIL: installsupport@lowes.com

SAGE WHO TO CONTACT

Support Specialist and TSM/RSM contact is based on store assignment

LOWE’S STORE ASSOCIATE / IST

RESOLUTIONS MANAGER

COORDINATION MANAGER

PROGRAM MANAGER

SUPPORT SPECIALIST

CFI

TSM / RSM

Order Details / Issues Customer Updates Remove orders on hold Upload Missing Documents Trouble Contacting Store Scheduling / Install Questions Post-Template Change Orders

IST

PRICING

Work Order Status Approve CFI Invoices Create a Work Order

ESCALATION

IST

Material Orders

ORDER PLACED

Order Pricing Issues Updating IMS, Metis, IME Warranty Training

PROCESS ORDER

STORE / CFI

ONBOARD CFI

GIMBIL / PROGRAMS

Account Issues / Fee Schedules Post-Install Issues / Compensation Cancellation POs Pre-Install Escalations Background Checks Fabricator Management / Coverage

ESCALATION