Specialty Spotlight Resource Guide 2023

FINGERS CROSSED SEPTEMBER 2023

SPECIALTY SPOTLIGHT Our Lucky 13 th Year of Partnership

WARRANTY

In keeping with our Lucky 13th Year of Partnership Specialty Spotlight theme, our omen for this month is Fingers Crossed! Our customers may use this simple gesture to wish for luck when it comes to keeping their countertops damage free, but we all know, life happens, and damage can sometimes occur. This month we will discuss the Warranty options to help protect our customer’s countertop purchase. A key to a successful countertop sale is ensuring our Lowe’s Kitchen Designers feel 100% confident in both product and program knowledge. Our warranty information can be found through the Metis Portal. Please review the warranties for each product line with the Lowe’s Kitchen Designer to ensure that the customer is receiving the correct information.

We also provide Granite Gold at an additional cost. This covers other damages that our warranty does not. Granite Gold® Countertop Protection Plan was developed based on filling a need for our consumers who had an etch, chip, stain or other stone-care issue that needed a professional stone restoration specialist to fix the problem. We regularly receive questions about recommending someone or how much would it cost. Granite Gold Protection Plan takes away those worries and gives our consumers peace of mind that if there’s any accidental damage caused by them, it will be covered under the plan with no additional fees.