Specialty Spotlight Resource Guide 2023

BLACK CAT OCTOBER 2023

SPECIALTY SPOTLIGHT Our Luck y 13 th Year of Partnership

CUSTOMER FAQs

For the month of October our omen is a black cat. A black cat crossing your path is a sign of misfortune. Make sure to avoid bad luck and always be prepared for any question that comes your way! A key to selling is to educate the customer about every step in the process. Review the FAQs below with your Lowe’s Store Associates to aid in a successful sale.

Can you provide fabricated material with no install? • What if the customer doesn’t have 25 sq ft? •T o qualify for the install program, the customer must pay for 25 sq ft whether their top meets 25 sq ft What is the Lowe’s cost? • This can be found in LPM. Contact your local fabricator to quote any custom work. Can the customer provide their own sink? • Customer can either purchase a sink from our programs, Lowe’s, or provide their own. • out to your local Fabricator Partner for more information. Can the customer choose what part of the slab to use and where? • design layout software to show veins and seams. This is an additional upgrade. What kind of warranty does the customer receive? •R efer to warranty information. How long does the entire process take? • •A lways contact your local fabricator for the most up to date lead times. What is the sq. ft. minimum for wood tops? •M inimum is 20 sq. ft. Less sq. ft. is available for purchase if the customer pays the freight charge of $350. Who does the customer call about their change order? • Sage Support Specialists manage change orders. Can the customer choose seam placement? •