Derivati Porcelain Resource Guide

Paragon

Setting Customer Expectations

Derivati Porcelain Countertop Purchase 1. Lowe’s will issue a Purchase Order (P.O.) to the Derivati Certified Fabricator Installer (CFI). Typically, this is completed within 24 hours after payment. 2. The Derivati CFI will contact the customer within 48 hours after receiving a complete P.O. from Lowe’s and then schedule a time to template the customer’s home. 3. Customer countertop will be templated by a Derivati CFI. At the time of template, the customer will be asked to confirm their purchase selections made at Lowe’s. a. If at the time of template the customer asks to modify the original Lowe’s P.O. (e.g. any requests to change the color, edge treatment, sink, etc.), the Derivati CFI will be required to submit a change order request through the Lowe’s IMS or IME/MIC System. Additional charges may apply. • The Derivati CFI must upload the post template drawing and process a change order (if applicable) 1business day after template. 4. Once the template is finalized, the customer will be contacted by the Derivati CFI with an installation date. Countertop installation is usually completed within 14 days from the date the CFI receives the final purchase order from the store. 5. Once the Derivati countertop is installed, the customer (or a dedicated decision maker 18 years or older) MUST be present to inspect the countertop. After the countertop has been inspected, the customer will be

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