Derivati Porcelain Resource Guide

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Setting Customer Expectations

asked to sign a Lowe’s Certificate of Completion form confirming their satisfaction with the work completed. Derivati Countertop Installation 1. All required products and/or information (e.g. sink selection if not included with the countertop, cooktop/ range, or other cut-out items) must be available at the time of template. If all required products and/or information are not available at template, Lowe’s will be notified immediately. As a result, another template date will be scheduled. This will delay the fabrication and installation of the customer’s job, and could result in additional charges. 2. Derivati countertops are generally installed within 14 days from the date of template provided all required information and/or products are available during the customer’s scheduled template appointment. Installation times may be extended during periods of high product demand. 3. The Derivati CFI will complete countertop template/installation between the regular business hours of 8AM - 5PM, Monday through Friday, excluding holidays. The customer or a dedicated decision maker (18 years or older) must be present at all times during the template and installation process. 4. Once countertop confirmation has been made, at the time of template, no further changes can be made without incurring a restocking fee. Derivati Countertop Return Policy 1. Contact your Derivati CFI immediately for all returns/cancellations. 2. Countertop cancellation prior to template date – CFI receives 0%. 3. Template completed and then customer cancels order – CFI receives local store detail fee. 4. Fabrication complete, customer cancels order, but top not installed – CFI receives 75% of P.O. cost. 5. No refunds on installed goods.

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