Quartz Resource Guide

Setting Customer Expectations

Countertop Purchase

1. Sage will issue a Purchase Order (P.O.) to the CFI. Typically, this is completed within 24 hours after payment. 2. The CFI will contact the customer within 48 hours, after receiving a complete P.O. from , and then schedule a time to template the customer’s home. 3. Customer countertop will be templated by the CFI. At the time of template, the customer will be asked to confirm their purchase selections. Therefore, the customer, or a dedicated decision maker (18 years or older), MUST be present at all times during the template. a. If at the time of template the customer asks to modify the original P.O. (e.g. any requests to change the color, edge treatment, sink, etc.), the CFI will be required to submit a change order request through the IMS or IME/MIC System. Additional charges may apply. • The CFI must upload the post template drawing and process a change order (if applicable) 1 business day after template. 4. Once the template is finalized, the customer will be contacted by the CFI with an installation date. Countertop installation is usually completed within 14 business days from the date the CFI receives the final purchase order from the store. Installation times can be extended during periods of high product demand. 5. Once the countertop is installed, the customer (or a dedicated decision maker 18 years or older) MUST be present to inspect the countertop. After the countertop has been inspected, the customer will be asked to sign a Certificate of Completion form confirming their satisfaction with the work completed.

Minimum purchase of 25 Square Feet Required*

1. A 25 square feet minimum purchase, per color selection, is required for all purchase orders.

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