Quartz Resource Guide

Quartz Countertops

Setting Customer Expectations

Countertop Installation

1. All required products and/or information (e.g. sink selection, if not included with the countertop, cooktop/ range or other cut-out items) must be available at the time of template. If all required products and/or information are not available at template, the store will be notified immediately. As a result, another template date will be scheduled. This will delay the fabrication and installation of the customer’s job, and could result in additional charges. 2. Countertops are generally installed within 14 business days from the date of template, provided all required information and/or products are available during the customer’s scheduled template appointment. Installation times can be extended during periods of high product demand . 3. The CFI will complete countertop template/installation between the regular business hours of 8AM - 5PM, Monday through Friday, excluding holidays. The customer, or a dedicated decision maker (18 years or older), must be present at all times during the template and installation process. 4. Once countertop confirmation has been made, at the time of template, no further changes can be made without incurring a restocking fee.

Countertop Return Policy

1. Contact your CFI immediately for all returns/cancellations. 2. Countertop cancellation prior to template date – CFI receives 0%.

3. Template completed and then customer cancels order – CFI receives local store detail fee. 4. Fabrication complete, customer cancels order, but top not installed - CFI receives 75% of P.O. cost. 5. No refunds on installed goods.

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