Quartz Resource Guide

Setting Customer Expectations

Customer Countertop Tear Out/Installation

1. Incidental Damage – Final wall preparations (e.g. painting, wall papering, etc.) should not be completed prior to installation, if at all possible. Care will be exercised during the countertop installation however, scrapes, punctures or digs to wall surfaces are possible, as are scratches and scrapes to cabinetry. These items are considered incidental damages and are the customer’s responsibility to repair. In most instances, cabinets can be easily repaired with a cabinet touch-up kit. 2. During the installation process, it’s possible the CFI will make a number of entries from their outside work area to the kitchen. As a result, please communicate a pathway you want the CFI to use. Please note, the pathway should be of sufficient size since they will be carrying large countertop pieces and cannot carry these items through tight areas. 3. Installation of a countertop is a construction process and residual dust should be expected. The customer may want to drape, or cover, areas to help contain the dust to the construction area. The job site will be left in broom-clean condition. 4. Please contact, or a licensed electrician or plumber, should you need any electrical or plumbing work done. 5. Prior to tear out/installation, please remove all items on top of the countertops, and all items in the lower portion of countertop cabinets. The CFI may also ask the customer to remove any additional items that may impede tear out and/or installation. 6. The customer should discuss the use of sinks and appliances with the CFI after installation. Typically, the customer can plan on being without the use of sinks and appliances for two days. 7. The installation of countertops may require “field work” (trimming the countertops) to ensure the best possible fit. This procedure is usually performed in a driveway or other designated area, provided there isn’t any inclement weather. As a result of any inclement weather, and in the event the customer doesn’t have a covered outside work area, the CFI may have to reschedule the installation.

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