Sage Support Department Communication Channels

LOWE’S ASSOCIATE / IST

SAGE SURFACES

CFI

WHO DO I CALL /EMAIL?

LOWE’S STORE ASSOCIATE

SUPPORT / SR. SPECIALISTS

CONTACT

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Answer Lowe’s PO / RO Questions

Project selling / Add-on

General Install questions / follow-up Explanation of totals on change orders Project / WO status Scheduling

Resolve orders on hold

Selling issues

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Material Order concerns / questions Fees CFI received on specific orders Updating Store or CFI contacts and notification settings Update IMS, Metis and IME (MIC) Approve / process invoices for CFI’s Reach out to Lowe’s Stores /IST to get updates at CFI request Contact other Sage Departments and/or Leadership for assistance or if escalation is needed.

Customer updates Upload missing documents

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It is important to know who to contact depending on what information or type of assistance is needed. Here is a list of resources and the most common tasks they oversee or assist with.

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Warranty Questions

TSM / RSM / OTHER DEPARTMENTS LOWE’S IST

ESCALATION

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• Project / Issue research

Training

Update project

Fee Schedules

Trouble contacting the store for updates Create a work order if needed for a project

Account Related Issues

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